![]() Use the available monitoring tools during the maintenance activities (scheduled or unscheduled) to suppress the alerts, collect information for troubleshooting.Incident Escalation and Progress Monitoring.Providing all the necessary details to 元 about the issue, steps taken, recommendation and any other relevant information.Escalating to 元 engineers to avoid the SLA breach for high priority incidents.Incident response and resolution within SLA's with good analytical and troubleshooting skills. ![]() Day to day Operational issues, requests and Project tasks. ![]()
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